After a summary of Day 1 we continued with a session about the user. What characterizes the ideal user and how does that differ from the reality, the user who really shows up in the library. Is he/she always nice, thankful and happy, can express his/her needs, used to handle technology and understands our library rules, or…?
We talked about the value of the user. Even if they sometimes can be difficult to handle and does not follow our rules “without the users the librarian’s don’t have to be there”.
What qualifications and tools does the librarian need to help, serve and tackle the everyday variety of users with different needs and different experience of using a library. What can we do to strengthen the librarians role, and profession? How can we perform a reference interview in a good way so that the user will get the best possible help? To know the value of the profession – “know why we are better than Google”. These were questions we constantly lifted during the day(s).
We also experienced how important it is to listen. That you can be a good or bad listener. What difference it makes for the one who tries to explain or ask something.
|Sidra Nhacudime tries to tell Alda Cossa something but she was a very bad listener 😉|